Help Center

We are located at 18 Genting Road Singapore 349477

Our operating hours are Monday to Friday, 8.45am to 5.30pm

There is only one Customer Care Centre in Singapore

By Bus: You may take Bus 860, 167, 980, 169 and 138 before walking over to18 Genting Road Singapore 349477

By Train: 

• Ang Mo Kio Station (NS16): Take bus 169 / 138 from bus interchange
• Yio Chu Kang Station (NS15): Take bus 860 from bus interchange
• Yishun Station (NS13): Take bus 169 from bus stop located opposite MRT station which is in front of the NorthPoint City.
• Springleaf MRT Station (TE4): Take bus 860 / 167 / 169 / 980 / 138 from bus stop ID: 56099 at Springleaf Station Exit 2.

Our modes of payment include Cash, Credit Card (Master & Visa), Nets, GrabPay & PayNow

Yes, you will be able to do so. However, you will not be able to collect your purchase immediately. You may choose to self-collect your purchase on another day or have it delivered to you at a charge of $10 (inclusive of GST) per trip.

KDK Products are fully warrantied against manufacturing defects for 12 months from the date of purchase.

Yes, we are able to arrange for installation services with our network of service partners. For more details, you may contact us at 6288 9190.

Please note that KDK products purchased from Malaysia do not come with a recognized warranty against manufacturing defects. Hence, we will not be able to provide any form of support in terms of repair, servicing and sale of spare parts and accessories.

Furthermore, KDK products purchased from Malaysia are not affixed with the Safety Mark. This means that their products have not undergone the rigorous testing requirements by Enterprise Singapore.

Yes, you may schedule for a free consultation with our technical advisors. You can choose to contact us at 6288 9190 or email us at cservice@capital.com.sg to schedule an appointment.

Yes, our service partners are able to provide onsite consultation upon request. The charge will be $30 per visit but will vary for locations such as Sentosa & Jurong Island.

You may contact us at 6288 9190 or email us at cservice@capital.com.sg

We can arrange for our service partners to drop by your home for a site survey. The charge for this will be $30 per visit. Alternatively, you may also visit our showroom with your floor plan and seek assistance from our technical advisors. To schedule for an appointment, you may either contact us @ 6288 9190 or email us at cservice@capital.com.sg

Our ceiling fans operate in only an anti-clockwise direction.

For ceiling fan models W56WV, T60AW, U48FP, U60FW, R48SP & M11SU, the full mounting assembly is available for purchase.

Yes, we do. Our ceiling fan models U48FP & U60FW are fitted with LED light.

Yes, it can be done through the remote control. You will be able to turn off and on the light by pressing the “Light Mode” button on the remote control.

Yes, ceiling fans of similar or same models can be powered on and off by the same remote control especially if located near one another within the same premise.

We encourage our customers to install a separate on & off switch for each ceiling fan and not tag on the light source or wiring.

We regret to inform you this is not allowed. There is a high risk of components malfunctioning with time.

The 1-year warranty does not cover the remote control. In addition, fan blades, regulators and the cosmetic section of the ceiling fans are also not covered as part of the warranty.

To operate this Wi-Fi Ceiling Fan with smart devices, you need to download the KDK Ceiling Fan Application. This Application is available for both iOS and Android devices. Please search “KDK Ceiling Fan” in Apple App Store or Google Play Store. (Note: Minimum requirement of smart device: iOS 12 or above and Android 6 or above). CONNECTING FAN TO ROUTER

You can use WPS method or Manual (Access Point) method. Click here and refer “How to connect product to home network” for a detailed step by step.

No, please make sure the fan stops operating when you intend to set up connection.

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Follow the WPS connection guide of your home router. d. If it still fails to connect, try Manual (Access Point) settings.

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Type the correct password for home router. d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi). e. Turn OFF mobile data while using Manual method to avoid any interferences during setup.

Please: a. Ensure wall switch is turned ON. b. Ensure remote control is functioning properly (battery is inserted properly, point remote control towards the fan, press remote control OFF/ON button) REGISTERING FAN TO SMART DEVICE

1. Connect fan to router. 2. Register fan to App. Click here and refer “How to register product to smart devices” for detailed step-by-step.

If the fan is registered to the App, the name of the fan will be displayed on App homepage.

Go to MAIN MENU > Select “Connected Product” > Find “Product not registered” list > Select “Registration” on the Model Number of the fan you wish to register.

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Restart Wi-Fi connection on smart devices. d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi). e. If fan has been registered and shown in the “Product registered” list, you cannot register fan again in the same smart device. f. Try again to connect fan to the router. g. For iOS 14 user, ensure local network setting is ON. How to check: Go to setting > Select “Ceiling Fan” app > Enable local network.

Shell Escape Card Members can redeem KDK products at our KDK Showroom & Customer Care Centre located at 18 Genting Road Singapore 349477. Please bring along your Shell Escape Card for the redemption. You may also like to contact us @ 6288 9190 to enquire on the model and stock availability.

Shell Escape Card Members are welcomed to do so. However, do contact 6288 9190 for us to make the necessary arrangements before you proceed to visit us to make the redemption.

For home owners with false ceiling, you may like to take note of the charge for false ceiling reinforcement which is typically around $250 per fan.

The cost of a standard installation will be $60 per fan.

Standard installation includes connecting and mounting of the new fan on an existing electrical point. It will also include dismantle of your old ceiling fan. All other scope of work such as installation of new electrical point or reinforcement of false ceiling will not be covered.

We strongly encourage you to engage a licensed installer to perform the installation.

If your existing false ceiling has been re-enforced properly, there is no issue with installing a ceiling fan. Our authorized installers are able to assist with the false ceiling re-enforcement at $250++ per point.

Yes, our service partners charges a rate of $80 to $120 per electrical point. The price will vary depending on the length of the wiring needed. An on & off switch can also be installed at $20 per switch if required.

We will be able to help if your old fan is a KDK model. The standard installation charge will be $60 per fan. Additional charges are applicable if required.

Installation carried out by our service partners comes with a 3-month workmanship guarantee. If you encounter any issues with your ceiling fan after installation, kindly contact the installer directly.

Unfortunately, we are not able to provide such services.

KDK ceiling fans do not require installers to add any form of balancing kit during installation. Installers can choose to do pitching for models M48SG, M60SG & M56SR & attempt swopping of fan blades for the rest of the KDK ceiling models if fan wobbles.

For spare parts and accessories, you may choose to either purchase them directly from our Spare Parts Sales Centre located at 18 Genting Road Singapore 349477 or order them Online via kdk.sg. Kindly note that purchases via our online store will be accompanied with a transportation charge of $10 (inclusive of GST) per delivery.

There is no warranty for any spare parts or accessories purchased.

There is no refund or exchange allowed for the purchase of incorrect spare parts and accessories.

You may send in your KDK products to our Customer Care Centre for a diagnosis.

We are only able to provide servicing and repair for KDK products only

Our Customer Care staff will collect a diagnostic fee for every KDK product received at our Customer Care Centre. We will advise customer on cost of repair after the diagnosis has been completed. Diagnostic Fee as per below.

Normal size KDK product*: $16.20 inclusive of GST
*Normal size KDK product: Stand / Table / Box / Wall & Ventilation Fan.

Large size KDK product**: $21.60 inclusive of GST
**Large size KDK product: Air Curtain, Hand dryer, Industrial Wall Fan & Industrial Ventilation Fan.

It will take approximately a week. The duration may be longer or shorter depending on the complexity of the issue.

Yes, we are able to provide the above service.

Normal size KDK product*:
The charge will be $54.00 inclusive of GST which includes $32.40 for servicing per product and $21.60 for transportation (collection only, 1-way trip).

If requires delivery (return, 1-way trip), there will be additional charge of $21.60 inclusive of GST.
*Normal size KDK product: Stand / Table / Box / Wall & Ventilation Fan.

Large size KDK product**:
The charge will be $64.80 inclusive of GST which includes $43.20 for servicing per product and $21.60 for transportation (collection only, 1-way trip).

If requires delivery (return, 1-way trip), there will be additional charge of $21.60 inclusive of GST.
**Large size KDK product: Air Curtain, Hand dryer, Industrial Wall Fan & Industrial Ventilation Fan.

Yes, we are able to provide on-site servicing for ceiling fans.

The onsite checking fee will be $64.80 inclusive of GST which includes the servicing cost of $32.40 per ceiling fan and transportation charge of $32.40 per trip (excludes parts’ price).