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Repair & Servicing

What should I do if my KDK product becomes faulty?

You may send in your KDK products to our Customer Care Centre for a diagnosis.

Would I be able to service or repair products of other brands at your Customer Care Centre?

We are only able to provide servicing and repair for KDK products only

What are the charges for servicing of KDK products at our Customer Care Centre?

Our Customer Care staff will collect a diagnostic charge of $10.70 (inclusive of GST) for every KDK product received at our Customer Care Centre. We will then advise you on cost of repair after the diagnosis has been completed.

How long does it take for the repair and servicing of my KDK product?

It will take approximately a week. The duration may be longer or shorter depending on the complexity of the issue.

Am I able to request for you to collect my KDK product and send it down to your Customer Care Centre for servicing?

Yes, we are able to provide the above service. The charge will be $37.45 (inclusive of GST) which includes $21.40 for servicing and $16.05 for transportation (collect fan only, 1-way trip).

Am I able to request for you to have the repair and servicing be done at my location (applicable to ceiling fans only)?

Yes, we are able to provide on-site servicing. The charge will be $58.85 (inclusive of GST) which includes the repair and servicing cost of $26.75 per fan and transportation charge of $32.10

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