KDK Airy

There is no logout button for this App. For Android user, you can delete the App data in device setting in order to log out. For iOS user, you need to delete and re-install the App to log out. (Note: Account will log out automatically if user does not log in or operate the App for more than two weeks)

If you wish to use a different ID, please delete and reinstall the App (Android user can delete App data in device setting).

Select “Forgot Password” at the bottom of login page and follow the instruction

Maximum 4 accounts.

Yes. However, the account will log out automatically from your first logged in device if you login using the same account in the second device.

No. However, you will be required to re-type the password if you do not login or operate the App for more than two weeks.

No, you do not need to re-connect the fan, if you login using the same account.

Maximum 8 fans. If you wish to control more than 8 fans at the same time, you will need to use another account to control the extra sets.

2.4GHz only

This depends on Wi-Fi router signal coverage. The fan must be within the signal coverage. If the Wi-Fi router signal is weak at the fan location, it is recommended to install a Wi-Fi booster.

No, the fan can only be connected and controlled by “KDK Ceiling Fan” App.

Press button on remote control once. There should be a long beep sound.

Press button on remote control once. Short beep indicates ON mode and long beep indicates OFF mode.

Yes, however, proper operation is not guaranteed as it also depends on the compatibility of Pocket Wi-Fi. How should I turn the fan status to online? Please: a. Ensure both modem and router are connected to the internet. b. Ensure fan Wi-Fi function is turned ON. (Turn ON fan Wi-Fi function by pressing on remote control. Short beep indicates ON mode and long beep indicates OFF mode) c. Ensure wall switch is turned ON. d. Re-setup the fan connection if router setting has been changed e.g. Password change, SSID change.

Your fan has not been connected to the new router. Please re-connect the fan to the new router. Click here and refer “How to connect product to home network” for detailed step-by-step.

Yes. Please ensure wall switch is turned ON and the fan is connected to a network.

Yes. The fan will simply follow the latest instruction from either remote control or App.

Without the Wi-Fi network, fan can only be controlled using remote control. If you wish to use the App to control the fan, it must be connected to the network.

Possible reasons: a. 1/f Yuragi function is turned ON in the App. b. Another user is controlling the fan.

Possible reasons: a. Fan status is offline. Please swipe down to refresh and change fan status to online. b. Different fan is controlled by mistake. c. Another user is controlling the fan.