Help Center

We are located at 9 Tagore Lane #02-31/32/33, 9 @ Tagore Singapore 787472 (Take the lift to Level 2A)

Our operating hours are Monday to Friday, 8.45am to 5.30pm

There is only one Customer Care Centre in Singapore

By Bus: You may take Bus 860, 167, 980, 169 and 138 before walking over to 9@Tagore Building

By Train: The nearest train station would be Ang Mo Kio Station (NS16). You will then have to take either Bus 138 or Bus 169 from the interchange

Our modes of payment include Cash, Credit Card (Master & Visa), Nets, GrabPay & PayNow

Yes, you will be able to do so. However, you will not be able to collect your purchase immediately. You may choose to self-collect your purchase on another day or have it delivered to you at a charge of $10 (inclusive of GST) per trip.

KDK Products are fully warrantied against manufacturing defects for 12 months from the date of purchase.

Yes, we are able to arrange for installation services with our network of service partners. For more details, you may contact us at 6288 9190.

Please note that KDK products purchased from Malaysia do not come with a recognized warranty against manufacturing defects. Hence, we will not be able to provide any form of support in terms of repair, servicing and sale of spare parts and accessories.

Furthermore, KDK products purchased from Malaysia are not affixed with the Safety Mark. This means that their products have not undergone the rigorous testing requirements by Enterprise Singapore.

Yes, you may schedule for a free consultation with our technical advisors. You can choose to contact us at 6288 9190 or email us at cservice@capital.com.sg to schedule an appointment.

Yes, our service partners are able to provide onsite consultation upon request. The charge will be $30 per visit but will vary for locations such as Sentosa & Jurong Island.

You may contact us at 6288 9190 or email us at cservice@capital.com.sg

We can arrange for our service partners to drop by your home for a site survey. The charge for this will be $30 per visit. Alternatively, you may also visit our showroom with your floor plan and seek assistance from our technical advisors. To schedule for an appointment, you may either contact us @ 6288 9190 or email us at cservice@capital.com.sg

Our ceiling fans operate in only an anti-clockwise direction.

For ceiling fan models W56WV, T60AW, U48FP, U60FW, R48SP & M11SU, the full mounting assembly is available for purchase.

Yes, we do. Our ceiling fan models U48FP & U60FW are fitted with LED light.

Yes, it can be done through the remote control. You will be able to turn off and on the light by pressing the “Light Mode” button on the remote control.

Yes, ceiling fans of similar or same models can be powered on and off by the same remote control especially if located near one another within the same premise.

We encourage our customers to install a separate on & off switch for each ceiling fan and not tag on the light source or wiring.

We regret to inform you this is not allowed. There is a high risk of components malfunctioning with time.

The 1-year warranty does not cover the remote control. In addition, fan blades, regulators and the cosmetic section of the ceiling fans are also not covered as part of the warranty.

For home owners with false ceiling, you may like to take note of the charge for false ceiling reinforcement which is typically around $250 per fan.

The cost of a standard installation will be $60 per fan.

Standard installation includes connecting and mounting of the new fan on an existing electrical point. It will also include removal and disposal of your old ceiling fan. All other scope of work such as installation of new electrical point or reinforcement of false ceiling will not be covered.

We strongly encourage you to engage a licensed installer to perform the installation.

If your existing false ceiling has been re-enforced properly, there is no issue with installing a ceiling fan. Our authorized installers are able to assist with the false ceiling re-enforcement at $250++ per point.

Yes, our service partners charges a rate of $80 to $120 per electrical point. The price will vary depending on the length of the wiring needed. An on & off switch can also be installed at $20 per switch if required.

We will be able to help if your old fan is a KDK model. The standard installation charge will be $60 per fan. Additional charges are applicable if required.

Installation carried out by our service partners comes with a 3-month workmanship guarantee. If you encounter any issues with your ceiling fan after installation, kindly contact the installer directly.

Unfortunately, we are not able to provide such services.

KDK ceiling fans do not require installers to add any form of balancing kit during installation. Installers can choose to do pitching for models M48SG, M60SG & M56SR & attempt swopping of fan blades for the rest of the KDK ceiling models if fan wobbles.

Shell Escape Card Members can redeem KDK products at our KDK Showroom & Customer Care Centre located at 9 Tagore Lane #02-31/32/33, 9 @ Tagore Singapore 787472 (take lift to level 2A). Please bring along your Shell Escape Card for the redemption. You may also like to contact us @ 6288 9190 to enquire on the model and stock availability.

Shell Escape Card Members are welcomed to do so. However, do contact 6288 9190 for us to make the necessary arrangements before you proceed to visit us to make the redemption.

For spare parts and accessories, you may choose to either purchase them directly from our Spare Parts Sales Centre located at 9 Tagore Lane #02-33, 9@Tagore Singapore 787472 (Take lift to Level 2A) or order them Online via kdk.sg. Kindly note that purchases via our online store will be accompanied with a transportation charge of $10 (inclusive of GST) per delivery.

There is no warranty for any spare parts or accessories purchased.

There is no refund or exchange allowed for the purchase of incorrect spare parts and accessories.

You may send in your KDK products to our Customer Care Centre for a diagnosis.

We are only able to provide servicing and repair for KDK products only

Our Customer Care staff will collect a diagnostic charge of $10.70 (inclusive of GST) for every KDK product received at our Customer Care Centre. We will then advise you on cost of repair after the diagnosis has been completed.

It will take approximately a week. The duration may be longer or shorter depending on the complexity of the issue.

Yes, we are able to provide the above service. The charge will be $37.45 (inclusive of GST) which includes $21.40 for servicing and $16.05 for transportation (collect fan only, 1-way trip).

Yes, we are able to provide on-site servicing. The charge will be $58.85 (inclusive of GST) which includes the repair and servicing cost of $26.75 per fan and transportation charge of $32.10