Why is my fan not appearing in the ‘Product not registered’ list during registration?
25 February 2026
Please:
a. Ensure fan is located within the Wi-Fi router range.
b. Restart Wi-Fi router.
c. Restart Wi-Fi connection on smart devices.
d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi).
e. If fan has been registered and shown in the “Product registered” list, you cannot register fan again in the same smart device.
f. Try again to connect fan to the router.
g. For iOS 14 user, ensure local network setting is ON. How to check: Go to setting > Select “Ceiling Fan” app > Enable local network.
