Repair & Servicing

Am I able to request for you to have the repair and servicing be done at my location (applicable to ceiling fans only)?

Yes, we provide on-site servicing for ceiling fans only.

The on-site diagnosis and transport fee is $70 (inclusive of GST). Please note that this fee covers the diagnosis and transportation only. Any replacement parts and repair costs, if required, will be charged separately on-site.

Can I arrange for my KDK product to be collected and sent to your Customer Care Centre for servicing?

Yes, we offer a collection service for KDK products that require servicing at our Customer Care Centre.

For Normal Size KDK Products*
(Stand Fan, Table Fan, Box Fan, Wall Fan, and Ventilation Fan)

Collection + Servicing: $54.50 (inclusive of GST) per product
Servicing: $32.70
Collection (one-way transportation): $21.80
Return Delivery (Optional): Additional $21.80 (inclusive of GST) for one-way delivery back to your location.

For Large Size KDK Products
(Air Curtain, Hand Dryer, Industrial Wall Fan, and Industrial Ventilation Fan)

Collection + Servicing: $65.40 (inclusive of GST) per product
Servicing: $43.60
Collection (one-way transportation): $21.80
Return Delivery (Optional): Additional $21.80 (inclusive of GST) for one-way delivery back to your location.

*Normal Size KDK Products: Stand Fan, Table Fan, Box Fan, Wall Fan, and Ventilation Fan.
**Large Size KDK Products: Air Curtain, Hand Dryer, Industrial Wall Fan, and Industrial Ventilation Fan.

How long does it take for the repair and servicing of my KDK product?

Indoor (Carry-in) Repair
Repairs for indoor products typically take 5–7 business days, subject to parts availability. Once the repair is completed, we will contact you to inform you that your product is ready for collection.

On-site Repair
For on-site repairs, our technician will visit your location to diagnose the issue during the first appointment. If replacement parts are required, a second appointment may be arranged to complete the repair after the necessary parts have been obtained.

Important Note
The estimated repair timelines above apply only if the required parts are in stock. If any parts need to be specially ordered, our Customer Service team will contact you with the estimated arrival time and provide an updated repair schedule.

What are the servicing charges for KDK products at the Customer Care Centre?

All KDK products received at our Customer Care Centre are subject to a diagnostic and labour fee. After the diagnosis is completed, our Customer Care team will advise you of the repair cost before any repair work is carried out.

Diagnostic and Labour Fees (Inclusive of GST)

Normal Size KDK Products*
$32.70 per product
*Includes: Stand Fan, Table Fan, Box Fan, Wall Fan, Orbital Fan, and Ventilation Fan.

Large Size KDK Products
$43.60 per product
*Includes: Air Curtain, Hand Dryer, Industrial Wall Fan, and Industrial Ventilation Fan.

Please note that the diagnostic and labour fee applies to each product submitted for inspection and is charged regardless of whether the repair is carried out.

Can I bring products from other brands or overseas KDK products to your Customer Care Centre for servicing or repair?

Our Customer Care Centre provides servicing and repair only for KDK products.

Please note that our service support for KDK fans is strictly limited to units that are officially sold through authorized channels in Singapore.
We unable to service KDK fans purchased from Malaysia or any other overseas market, as these models are not registered under Singapore's regulatory framework.

What should I do if my KDK product becomes faulty?

You may send in your KDK products to our Customer Care Centre for a diagnosis.